Terms and Conditions

    • Agreement

    1. This Agreement is a legal agreement between you and us and governs your access to and use of our Services. By accessing and using our services, you agree to be bound by this agreement.

    2. This agreement applies to all customers who use our services through our website, telephone, mobile applications or any other access channels.

    3. Each use of our services will be treated as a separate transaction. The specific details of each transaction, including the currencies, the amounts and the recipient account, will be agreed separately each time you request a transaction in the confirmation by email you receive. This is called a Deal Confirmation. Whilst each transaction will be a separate agreement in its own right, it will still incorporate the terms and conditions contained in this agreement. 

    4. Please read this agreement carefully before you begin to use our services. If you proceed to use our services, you acknowledge that you understand this agreement and have had the opportunity to obtain your own independent legal advice in relation to this agreement.

    • Electronic Signature

    1. By selecting the “I agree” box, you agree that your electronic signature is your consent to be bound by this agreement and any transaction terms and conditions. You further agree that we may accept your electronic signature as the legal equivalent of your handwritten signature and that no third-party verification is necessary to validate your signature in any way.

    • Our Services

    1. We provide currency exchange services, that is buying and selling currency from you, for personal or commercial purposes.

    2. We do not offer any form of investment or speculative trading facilities.  

    3. When you give us an instruction, we will provide you with a quote for an indicative exchange rate that may apply to your transaction. The exchange rate we quote is not guaranteed until the transaction is confirmed as rates can, and do change frequently. The exchange rate that applies to your transaction will be listed on the Deal Confirmation email you receive.

    4. We do not enter into any kind of set-off arrangements that would allow you to receive or pay only the amount of any gain or loss you may have made as the result of exchange rate movements when a transaction completes.

    5. We do not provide you with personal financial advice. We do not take into account your specific financial circumstances or needs when we enter into a Transaction with you. Any advice we do provide will relate only to information that is already publicly available and/or to the mechanics of your transaction. You must obtain your own financial advice and make your own assessment as to whether our services are appropriate for your requirements and financial circumstances. Selection of the type and timing of each transaction you enter into is for you to decide.

    • Fees

    1. Schedules of fees



Under $999.99

CAD 25.00

Between $1,000 and $2,999.99

CAD 15.00

$3,000 and above

CAD 10.00

  1. The fee for currency transfer will be quoted to you at the time of booking and will be expressed either as a flat fee or a percentage of the transfer amount.

  2. Please be advised that your own bank or your Recipient’s bank may independently charge fees on the Transaction. You should consult directly with the bank for information regarding any fees they may charge.

  3. Any fees charged by us in relation to a particular Transaction will always be shown on the Deal Confirmation email as well as the receipt we provide to you.

  4. In certain circumstances, certain intermediary fees might be levied upon a transaction.  Where possible, we will estimate the amount of such fees in the Deal Confirmation, but the recipient account may receive less than originally estimated.  You acknowledge and agree that third party intermediary fees may apply to your transaction. We have no control over those, receive no part of them and they are you or your recipient’s responsibility to pay.

    • Using our Services

    1. To provide you with our services, we must collect certain information about you. This is so that we can verify your identity and also meet any regulatory or legal obligations we may have. The information may include, but is not limited to, details such as name, contact details, date of birth, proof of identity. If you are a business, it may also include information about the way you are set up, your directors or management body, the laws you may be subject to, and the ownership of your company or business. Without this information, or if we are not satisfied with it, we may not be able to provide you with our services.

    2. For each transaction, unless we agree otherwise, you, or the business you represent, must be the beneficial owner of the money you intend to transfer or you are acting in your capacity as a trustee of trust money. We may request documentary evidence showing ownership of the funds. You may not enter into transactions on behalf of third parties, unless you are expressly authorised to do so in accordance with this Agreement and can prove that to us if we ask you to.

    3. We will also ask that you provide personalised security details such as an email and phone number. Together these are known as your secure details and they allow us to verify your identity so that you can give us an instruction. We may accept any Instruction received, using the secure details, without performing any further checks on the identity of the user.

    4. You must take all reasonable steps to keep your secure details secret and safe, and you must take all reasonable steps to prevent loss, theft or fraudulent misuse of them. We recommend that you do not write them down in a format that is recognisable, save them electronically, choose simple passwords, or let someone else know them.

    5. You must ensure that all information provided to us is accurate and up-to-date at all times. You must tell us of any changes by calling us, updating your details on our secure website or mobile app or emailing us, as soon as you can. If you do not, this may impact the services that we can offer you.

    6. By entering into this agreement, together with the consents you gave when registering with us, you consent to receive communications from us, including e-mails and phone calls directed to the e-mail address and/or telephone number you provide when you registered for an account with us. Such communications may include, but are not limited to, transaction details or Deal Confirmations and receipts, requests for additional documents or information and notifications regarding updates to your account.

    • Transactions

    1. To give us an Instruction, we require that you provide us with the value of the transaction, the currencies you want to exchange and the recipient account you want to pay, as applicable. 

    2. When we receive an Instruction from you, we shall provide you, as applicable, with the exchange rate, information on the maximum time it will take for the Recipient Account to receive the money, any charges payable by you and a breakdown of such charges.

    3. Transactions become legally binding once the booking process has been completed online or when the telephone call, in which you place an instruction, has concluded. We will then send you a “Deal Confirmation” email which is our written record of the instruction you have given us. The transaction is still legally binding, unless we have made a mistake, and this can be evidenced by the emails we have exchanged with you, the data available on our secure website.

    4. An Instruction from you cannot be cancelled, withdrawn or changed once you have given it unless we have made a mistake and you inform us as such, after receiving your Deal Confirmation by the end of business day on the date you booked the transaction. In exceptional circumstances, we may agree to cancel or change an instruction after it has been received. If you think that such circumstances exist you should contact us immediately by telephone.

    5. Cancellation of a transaction is subject to 2 times fee.

    6. Funds will be returned to the same account that was initially remitted from.

    7. If we quote you a rate that is clearly a mistake on our part, as the result of a technical or human error, it is not binding on us and we reserve our right not to process the Instruction. You must notify us by telephone or email as soon as the mistake comes to your attention and we will send a revised quote as soon as possible.

    8. We have the right to close your account, at our sole discretion, if we reasonably believe the information you have provided to us is false or misleading or that a proposed transaction may be connected in some way with illegal activities or may result in reputational harm or any other unacceptable business risk to us. If we do this, any monies we may owe to you will be returned to you in accordance with applicable laws. Likewise, any monies you owe to us must be paid.

    9. If you want to make the payment from someone else’s bank account, we may require evidence that you are entitled to do this and you must bring it to our attention as early as possible to avoid delays to your transaction. You must be the beneficial owner of the applicable funds.

    10. It is your responsibility to ensure that accurate and complete payment information including details of the recipient account are provided to us.

    11. You must provide us with full details of the recipient account, including the account number, the full name and address of the recipient, the full name and address of the recipient’s bank and any other reasonably requested details such as national identification number for some countries. If you fail to do so, we will not be able to process the transaction.

    12. We rely solely on the recipient bank account number you give us. We do not, as a matter of course, carry out any further checks to verify that the account details are correct so it is important that you give us the right details.

    13. The full amount being transferred, plus any transaction fees that may be payable and any other fees that have been requested or may be deducted by us or a third party, must be received by us in cleared funds before we credit your recipient account.

    14. Should we receive less than the agreed amount of funds from you, for instance, as a result of your bank deducting a fee prior to transfer, we reserve the right to proceed with the transaction using that lesser amount which will result in a lesser amount being transferred to your recipient account.

    15. If you fail to make full payment for any transaction when due; or when a payment is returned unpaid or is otherwise dishonoured and no alternative form of payment is received by us, we will not be able to process your transaction and may take other action such as cancelling a transaction, closing your account or pursuing you for any losses we may have suffered as a result.

    16. If you send funds to us prior to giving us an instruction and want us to hold your funds, pending completion of the transaction, you must provide us with your Instruction as soon as possible. If you do not do so, we will attempt to return the funds to you.

    17. You acknowledge and agree that we do not hold your funds in trust and will not transfer your funds into a separate bank account or pay you any interest on any funds held by us.

    • Cancellation of Transactions

    1. We reserve the right to cancel any transaction, without prior notice to you, if we believe there is a valid reason for us to do so including, but not limited to, any of the following:

      1. An Instruction is not complete or you have not provided us with any additional information we may have asked for;

      2. We do not believe the Instruction came from you at our sole discretion, acting reasonably and we have been unable to verify that the Instruction did come from you;

      3. You have not paid us money you may owe us when it is due;

      4. We reasonably believe an Instruction is connected to fraud, money laundering, terrorist financing, tax evasion, or other criminal activity;

      5. In the event of your death or loss of capacity;

    2. When we cancel a transaction, we buy back the currency that we have bought for your transaction at the prevailing market rate. If the value of the currency you have asked us to exchange has strengthened, a loss will be incurred on the transaction and you will be liable to pay us the amount of that loss, together with any reasonable expenses or other costs we incur as a result. 

    3. We will not pay you any profit arising from us cancelling a transaction, or for any other reason, under any circumstances.

    4. The amount of any reversal loss is a debt payable by you and you agree that we may immediately, without notifying you, deduct the total amount of any reversal loss together with any other costs we may have incurred from any funds we may hold for you, including from any deposit whether related to the cancelled transaction or not. If the amount we are seeking to recover exceeds the amount of any deposit or other funds held by us, you agree to pay us the balance. 

    5. Your failure to pay any amount owed to us is considered a material breach of this agreement. In addition to the amount owed, you will be liable for any costs we may incur during collection of such amounts. Collection costs may include lawyers’ fees and expenses, the cost of arbitration or court proceedings, collection agency fees, applicable interest and any other related costs.